Starting in the 2000s and continuing to this day, Flushing is a true melting pot of cultures. Most of the influx of immigration is Asian, predominantly from different Chinese provinces and Korea. However, the newcomers come from other parts of the world.
In 2019, the New York Post named Flushing as New York City's "most dynamic outer-borough neighborhood." It is one of the fastest growing Chinatowns in the world. It’s a mecca for authentic Asian cuisine. It, too, was hit hard by COVID, and is struggling to get back on its feet.
Businesses in diverse neighborhoods like Flushing face a challenge. It’s the difficulty of appealing to a wide and diverse customer base while respecting cultural differences and nuances.
In a culturally diverse neighborhood, your challenge tends to be more around targeting the best segment. An amazing web design can help you get your message out.
According to research by the Reuters Institute for the Study of Journalism, 51 percent of all U.S. online readers identified a compelling headline as the reason why they clicked on a given story. (7 Headline Elements You Need for Content Marketing Success)
We cover the full list on headline elements in our in depth in our previous post on email marketing, so we will touch on the 3 we feel are the most important
Since you only have 55-60 characters for the subject line, it is best to focus on those that have the potential to have the most impact.
Conciseness is almost forced on us because of the character limits. However, this can lead to broad generalizations or hyperbole. For example, “Best Ways to Make Toast”, while concise, is also bland and uninteresting. Conversely, “Read this Email or Your Hair Will Fall Out”, is also concise, but so over the top to be believed. This leads us to our next point.
In the example above, “read this…”, the headline creates urgency, but a false one. We live in a world of urgency. There is so much noise that everyone is screaming. Fear is the tactic most applied because it gets the best results. Studies have shown that people are 3 times more likely to click on something that scares them than makes them happy.
Prior to the 2020 Presidential Election, I would have said this is a short-term tactic, eventually people catch on, and become disillusioned and the brand suffers. I think this will ultimately be the case. I share this because it works, but I do not use it because I think it borders on unethical.
I prefer to use local events or news to spur urgency. I believe by building positive urgency in terms of promotions or activities is brand building.
I prefer utility as the driver. Utility is the value the person will receive by reading what you send. Local relevance is a major driver of utility. People care about where they live or work. If you can help to improve their lives in their community that is a major driver of utility.
Don’t overburden your message. We just spent all that time creating a great headline only to lose them on a poorly designed, text heavy body copy.
Email design follows the same principles of web design. Communication is messy, and design helps aid in getting our intended message across
An email is an intrusion. We need to recognize this fact. Therefore, we need to make that intrusion as brief and clear as possible by sticking with one clear message.
We cover email design in great detail in our post on small business email marketing. We will just touch on the high points here.
The simplest way to think of a layout is using a grid. Each block in the email is called an element. A spatial zone is a group of elements.
Since in our email we are trying to be single minded in our communication. The hierarchical design or golden ratio can be very useful.
The hierarchical pattern that is the most pleasing to the eye follows the golden ratio. It is a fixed number 1.618. It means every spatial zone is 1.618 times larger than the previous one.
This is a pattern that is widely used in nature. Therefore, our eye is naturally trained to follow it. Therefore, you want to make the key point the largest and size the remaining points accordingly.
According to Best Designs, original graphics are the most successful.
“Original graphics make up 40% of all successful visual content that accomplishes marketing goals, but 43% of marketers struggle with the consistent production of captivating visuals.”
Since we are communicating one message, the artwork that supports it must work very hard to support the message. This is where local market know-how can really help. Original photos and images of your business in Flushing interacting with your neighborhood can add value.
It also helps with when your calls to action focus on local events in and around Flushing or at your business location.
Every email, no matter how trivial, should have a call to action. This is where all the hard work above pays off. If we omit one, we just wasted resources that could have been spent more cost effectively.
We cover email list building in great detail in our post on small business email marketing. Again, we will just hit the highlights here as it pertains to Flushing. Every neighborhood has summer fairs. While these were severely impacted by COVID, in our post COVID world they should roar back with a vengeance. It would be smart to see if you could piggy-back off one or more of them.
Incentives, deals, free trials, and samples are all great options when developing your calls to action. See if you can partner with your neighbors to create a shared promotion. This way one shopper in Flushing has two or more places to visit while out in the neighborhood.
In a culturally diverse neighborhood, your challenge tends to be more around targeting the best segment. Local digital marketing can help you get your message out.
SPAM hurts us all. It jades consumers, and it causes them to ignore both good and bad emails. If you are tempted to do it, please do not.
Instead build a legitimate list. You will get better results in the long-run.
There are laundry lists of what makes a successful email sign up form. Following our principles on brevity, I would like to mention two that we’ve found successful
Pop-ups and “wait don’t leave” messages feel desperate, intrusive, and frankly annoying. Small chat reminders at the bottom of the page are fine.
A landing page is also a good tactic if you have a good incentive.
It may seem obvious that you would cultivate your list since it took you so long to build it. However, this is where many small businesses fall short. It takes time and effort to build and execute campaigns.
Because of the time commitment, many small business owners do not take full advantage of this resource. In full disclosure, this is what we do. Therefore, it is not a surprise that we advocate for a third party.
However, this is something that you can do on your own. You just need to plan enough time and be consistent. Inconsistent emails are almost worse than no emails at all.
I would like to leave you with 3 main points as you consider your own email marketing campaign.
See more about Small Business Marketing in Flushing. If you are more interest in the borough, you can see our Small Business Marketing in Queens. If you want the full city, you can see our Small Business Marketing in NYC.