After living in Chelsea for over 15 plus years, I moved west to Hudson Yards. Hudson Yards is a new neighborhood. It rose out of an effort from the Bloomberg administration to transform a no-man's land between the Javits Center and 9th Avenue.
The transformation has been incredible. Once when you entered the Lincoln Tunnel from New Jersey, Downtown dominated your view. But now, it is Hudson Yards. It's a major cluster of large, mixed use high-rises, complete with parts and new artistic landmarks.
Because major investments were made pre-COVID, those investments have kept the neighborhood from being as hard hit as others. Those investments were predicated on convincing a large number of people to move west. After COVID, those bets are not solid. The major challenge for Hudson Yards post COVID is letting customers know you exist. Some much is new that there was not enough time to build a loyal base before COVID hit, so it will likely be similar to a relaunch.
Great web design is important no matter where you are located. However, in densely populated areas like Hudson Yard, where mobile usage is high. These best practices are highly important especially when
It is important for any local business to engage in local digital marketing. Digital marketing has grown from a method of attracting more business to a means to attract and not to lose business to competition.
Some businesses think that they only need digital advertising if their business is large or is more regional or national in scope. It is a mistake that puts them at a competitive disadvantage. They are at a disadvantage because roughly 8 of 10 customers search before they buy.
A brand that is not part of that search is not likely to be considered, even if they are the best solution or product. Potential customers simply are not aware they exist.
More importantly, customers want to find solutions that are near to where they are. No one wants to travel out of their way to get what they need. The search term “_____ near me” has quadrupled over the past 5 years in google searches.
Another interesting trend that builds on the one above is that your target audience are not only looking for solutions near them but also available now.
The search term “_____ near me now” has tripled in the past 5 years. So, if you are a local bakery that sells cakes and offers discounts late in the day, being visible during a search at 3 pm for “cakes near me now” would be valuable. Plus, you can also sweeten the offer by making sure your discount is clearly visible online to potential local customers.
This builds on my prior points. If someone is searching for “cakes near me now” is probably looking to purchase one. In fact, Google reported in one of their studies that 90% of mobile searchers made a purchase.
Therefore, a local business, I would argue, is in the best position to meet that searcher's needs because they have a local market solution to their problem and are available now. The only thing left is to ensure that that search is aware that the business exists.
According to Best Designs, original graphics are the most successful.
“Original graphics make up 40% of all successful visual content that accomplishes marketing goals, but 43% of marketers struggle with the consistent production of captivating visuals.”
Since we are communicating one message, the artwork that supports it must work very hard to support the message. This is where local market know-how can really help. Original photos and images of your business in Kipps Bay interacting with your neighborhood can add value.
It also helps with when your calls to action focus on local events in and around Hudson Yards or at your business location.
Every email, no matter how trivial, should have a call to action. This is where all the hard work above pays off. If we omit one, we just wasted resources that could have been spent more cost effectively.
We cover email list building in great detail in our post on small business email marketing. Again, we will just hit the highlights here as it pertains to Hudson Yards. Every neighborhood has summer fairs. While these were severely impacted by COVID, in our post COVID world they should roar back with a vengeance. It would be smart to see if you could piggy-back off one or more of them.
Incentives, deals, free trials, and samples are all great options when developing your calls to action. See if you can partner with your neighbors to create a shared promotion. This way one shopper in Hudson Yards has two or more places to visit while out in the neighborhood.
As I said earlier, I think Hudson Yard's businesses are facing a relaunch to their community. Local digital marketing can help you do just that effectively and efficiently.
There are three key tools you can use to maximize the effectiveness of your local digital marketing.
80% of all searches in the US are on Google. When you search “_____ near me”, you will be shown what is called the Google Local Pack on your search engine results page (SERP). The Google Local Pack looks something like this:
Google automatically returns the top 3 ranked businesses, which are restaurants in this example. If you click on one of these businesses, you will automatically be shown its GMB page. GMB is a free resource that is easily accessible to any business owner. The process is simple. First, you have to go to the GMB page.
To start, you would click the Manage now button in the upper right hand corner of the page. You will then have to choose “Add a Business”, which will take you to this screen.
Here, you enter your business’ name. If it is an existing business, you can claim that business. If it is not an existing business you can create one. There are too many steps to cover in one post, but if you would like more information, you can read the GMB FAQ page for a more step by step guide.
Earlier we discussed that 80% of customers search online before they decide to make a purchase. Today over 50% of device use is mobile. Given 9 out 10 mobile searches lead to a sale, you want your potential customers to search for you on mobile.
The fastest way to lose that potential customer is to have a poorly designed mobile website experience. There are two areas that are a must if you want to succeed in providing a flawless mobile experience.
Bounce rates go up dramatically if a site takes longer than 3 seconds to load. It pays to run a speed test on your site. I recommend Google PageSpeed Insights. They are a tough grader, but it is better to know what great looks like, rather than to settle for mediocre.
If you find your site is working optimally, it is probably due to your web design, and more specifically your CMS. While I can’t cover all the details here, I wrote a post on the impact of CMS on Pagespeed that can help.
Many themes claim that they are responsive. However, a truly responsive site provides a seamless experience regardless of device. Few themes can actually deliver this type of experience without causing problems with page speed.
To avoid a poor mobile experience, it is helpful to be aware of some of the built-in biases in web design. The most important is desktop design bias. Most developers design using a desktop. Unless the developer actively checks his or her work on a mobile screen setting, design errors can be introduced.
This is why we always recommend that you design for mobile first if you are not doing a custom build. For a more in depth explanation of these issues and how to manage them, you can read my guest post on SMBCEO.
Finally, local search advertising is something worth considering, as those mobile searchers are very valuable. The ideal path would be to rank highly enough on organic SEO that you would warrant a listing in the local pack. However, when that is not possible, paid search can still return a solid ROI if executed appropriately.
When it comes to being successful in digital marketing in [location], there are three things I hope you remember.
If you need help with local digital marketing for your business, please do not hesitate to contact us.
See more about Small Business Marketing in Hudson Yards. If you are more interest in the borough, you can see our Small Business Marketing in Manhattan. If you want the full city, you can see our Small Business Marketing in NYC.