How to Win with Local Digital Marketing in Summit

Daniel Case, CC BY-SA 3.0 <http://creativecommons.org/licenses/by-sa/3.0/>, via Wikimedia Commons

Summit, NJ: Queen of Union County

Summit is one of the many unique suburbs in Union county New Jersey. Others like it, Union, Watchung, for example. They all have their own character and quirks. All are predominately bedroom communities for people who want a more suburban life, but still want to be close to New York City.

All are roughly 45 minutes commute from New York City. Summit is a bit more unique in that it has a bustling central business district and hospital surrounding the train station.

I bring this bit of trivia up for a reason. Many of the small businesses in these areas rely on the ebb and flow of commuter traffic in and out of New York City. Most of their quaint downtown district surround the train station, so that daily ebb and flow is important to know.

Digital Marketing Works Best When Localized

For building a digital marketing strategy for your local business, it may differ greatly from what you’ve been used to in the past. Local digital marketing works best when it helps local customers find what, when, and how to get what they need quickly.

“Near Me, Now”

Google trends is an invaluable tool when looking at changes in real-time and over time. This graph is an example of how consumer behavior has changed. As you can see, the interest in location, ‘near me’ has jumped 4 fold in google searches over the past 5 years.

Near me Google Trends Chart

However, “near me” alone is not enough. 

  <script type="text/javascript" src="https://ssl.gstatic.com/trends_nrtr/2431_RC04/embed_loader.js"></script>  <script type="text/javascript">    trends.embed.renderExploreWidget("TIMESERIES", {"comparisonItem":[{"keyword":"near me now","geo":"US","time":"today 5-y"}],"category":0,"property":""}, {"exploreQuery":"date=today%205-y&geo=US&q=near%20me%20now","guestPath":"https://trends.google.com:443/trends/embed/"});  </script>

There has been a 3-fold increase in the desire to find solutions that are not only ‘near me’ but also, ‘near me, now’. Your target audience is looking for solutions that are readily available. Potential customers do not want to wait. 

This trend makes it not only important to have your name, address, phone number, and products/services listed, but also your hours of operation. If you just solved for ‘near me’, with the common advice of consistent name, address, and phone, you would have missed those that were looking to see if you were open now. 

Maybe a consumer would dig deeper to find your hours, but more likely, he or she would just go to the next listing. 

Easy to Reach You

Having multiple contact methods is another way to make it simple for the local searcher to reach you. Having a listing with multiple options makes it easy for the consumer to choose how they wish to interact. Email and phone are reliable standbys, but newer methods like chatbots and texting are also a way to extend your service differentiation before the sale.

If Target Customers Are Searching on Mobile, They are Ready to Buy.

This is a somewhat dated study from Google (2017), but the data are still relevant even if the numbers may have changed. 

In their study, they found that 7 out of 10 mobile searchers purchased something in store after researching it on their phone. For example, if you are a restaurant owner, these data suggest that 70% of your customers probably read your menu, reviews, etc. before they even stepped foot in your place.

This same study showed that over 90% of those who searched for a solution on their phone followed through with a purchase. This is a powerful signal of purchase intent. Therefore, you want your small business to show up when that decision is being made. 

Pictures Really Do Say a Thousand Words :

According to Search Engine Journal, there is a positive correlation between images and views on Google My Business Pages. They state that “Having more images in a Google My Business listing correlates positively with receiving more views.”

Why You Should Leverage Local Digital Marketing

Hopefully, I’ve convinced you that the benefits of local digital marketing are worth your attention.  

  1. “Near Me, Now”: Consumers are looking for solutions in their local market that can solve their needs immediately.
  2. Those searchers are ready to buy. All you need to do is to show them how.
  3. Images increase the likelihood of making that ultimate step.

Why Digital Marketing is Important in Summit?

One of the major challenges for new businesses in the suburbs, like Summit, is being found if you are off the beaten path. Local digital marketing, when used effectively, can help you get noticed.

If you are on the beaten path, then it’s all about timing. How to maximize the daily rush coming in and out of town. 

  1. Local digital marketing in Summit & Union County is about being visible, at the right time.
  2. Once you identify the target, it is important to raise awareness among them that your business exists. 
  3. Local digital marketing lets your target the right customers when they are nearby. It is so much easier to get what you need when it's a short walk or drive from where you are.

How to Leverage Local Digital Marketing 

There are three key tools you can use to maximize the effectiveness of your local digital marketing.

Google My Business (GMB)

80% of all searches in the US are on Google. When you search “_____ near me”, you will be shown what is called the Google Local Pack on your search engine results page (SERP). The Google Local Pack looks something like this:

Google automatically returns the top 3 ranked businesses, which are restaurants in this example. If you click on one of these businesses, you will automatically be shown its GMB page. GMB is a free resource that is easily accessible to any business owner. The process is simple. First, you have to go to the GMB page

To start, you would click the Manage now button in the upper right hand corner of the page.  You will then have to choose “Add a Business”, which will take you to this screen.

Here, you enter your business’ name. If it is an existing business, you can claim that business. If it is not an existing business you can create one.  There are too many steps to cover in one post, but if you would like more information, you can read the GMB FAQ page for a more step by step guide.

Flawless Mobile Website Experience

Earlier we discussed that 80% of customers search online before they decide to make a purchase. Today over 50% of device use is mobile. Given 9 out 10 mobile searches lead to a sale, you want your potential customers to search for you on mobile.

The fastest way to lose that potential customer is to have a poorly designed mobile website experience. There are two areas that are a must if you want to succeed in providing a flawless mobile experience.

Page Speed

Bounce rates go up dramatically if a site takes longer than 3 seconds to load. It pays to run a speed test on your site. I recommend Google PageSpeed Insights. They are a tough grader, but it is better to know what great looks like, rather than to settle for mediocre.

If you find your site is working optimally, it is probably due to your web design, and more specifically your CMS. While I can’t cover all the details here, I wrote a post on the impact of CMS on Pagespeed that can help.

Website is not Truly Responsive

Many themes claim that they are responsive. However, a truly responsive site provides a seamless experience regardless of device. Few themes can actually deliver this type of experience without causing problems with page speed. 

To avoid a poor mobile experience, it is helpful to be aware of some of the built-in biases in web design. The most important is desktop design bias. Most developers design using a desktop. Unless the developer actively checks his or her work on a mobile screen setting, design errors can be introduced. 

This is why we always recommend that you design for mobile first if you are not doing a custom build. For a more in depth explanation of these issues and how to manage them, you can read my guest post on SMBCEO.

Local Search Advertising

Finally, local search advertising is something worth considering, as those mobile searchers are very valuable. The ideal path would be to rank highly enough on organic SEO that you would warrant a listing in the local pack. However, when that is not possible, paid search can still return a solid ROI if executed appropriately. 

In Summary

When it comes to being successful in digital marketing in [location], there are three things I hope you remember.

  1. Consumers are looking for businesses near them to solve their needs, make sure you are seen by them when they do.
  2. 90% of mobile searches end in purchases, so make sure that your site doesn’t hinder you.
  3. Ensure that you are visible on local listings like GMB and others that are relevant to your neighborhood.

If you need help with local digital marketing for your business, please do not hesitate to contact us.

Things to Remember…

If you're thinking about finding help in Summit or Union County for your small business, here are the things to keep in mind.

  1. Find a firm that knows your area. If your small business is marketing in Summit or the surrounding area, you'll want help from someone who understands the lay of the land and the daily flow.
  2. Find a company you can trust. If you can't trust a business to have your best interests, you're already going to be left in the lurch. Make sure you have a guarantee that your business will be treated fairly by all parties.
  3. Get the size of help you need. A larger firm can provide more resources and can do more things. A smaller firm, on the other hand, can feel like a neighbor in the area, with the added benefit of one-on-one help from the best the company can offer.

How to Adapt Our Small Business SEO Tips for Summit

Aside from all the general tips above, here are some specific actions you can take based on the three key elements of local search algorithms:

Proximity 

All of this assumes that you have completed your keyword research and developed your keyword list. If you have not, this section will be more effective once you do. Please see our previous post on digital marketing in Summit and then come back.

Go through your keywords list and select those which are good descriptors of your business. If it were me, I would use something like “digital marketing agency”, “seo services”, for example. Then make a list of the towns/areas you service, for example “seo services union county”.

Now comes the harder part, that is frankly a bit tedious. For each combination, see if you can create a somewhat unique post that’s 500-1000 words for that keyword. For us, it is a post like this. I try to write a post that helps my potential clients learn something or do something they didn’t know they could. 

Prominence 

Now, this is the good part. If you do write quality posts for these keywords, you will be raising your prominence. Google knows that all these neighborhoods are in Summit. So, for each good post you write, you help raise your prominence on a given topic in a given location.

Prominence is also helped by the basic techniques I mentioned earlier, such as being a part of local business groups. Please see the Summit Chamber of Commerce or New Jersey Small Business  for listings that might pertain to you. Any local listing helps.

Relevance

This is why I like the blog technique because it hits all three key areas. If your keyword is a descriptor of what you do and the neighborhood is one you serve, it is highly that you will score points on relevance.

The same tips would apply if you were wanted to go more broadly, for example, the state level with Local SEO New Jersey

If you are interested in what more we do, you can see our Small Business Marketing in Summit. If you want the full state, you can see our Small Business Marketing in NJ.